It all began when on a beach in Sydney in 1998 an old school mate buried my wallet in the sand.
This peculiarity was further compounded by his promise that whatever money I had to buy a hotel he would match. True to his word in October 2004 we bought the Kings Head hotel, Richmond, North Yorkshire (in-fact my wife Jo found it!) a hotel so full of character and characters that we knew this was for us.
We have since grown a little, mainly thanks to the returning customers and have bought the beautifully restored Angel & Royal hotel "the oldest Inn in England" the Queen Anne Dower House Hotel, Hazlewood Castle (a real castle) and Grants hotel, all grade 1& ll listed buildings of great historic interest. We enjoy working in such style as there is something very rewarding both for the staff and guests alike.
Comfort, great food and drink are very important to us, as is exceeding your expectations. We enjoy working in such style as there is something very rewarding both for the staff and guests alike.
To provide all our guests with a really warm, friendly and knowledgeable
service.
To know about our food , drink and our other services and make genuine recommendations
because we have dined in our restaurants and stayed in our hotels and know
exactly what it is like.
To care to the point we understand what each guest wants because we are always looking, listening, enjoying being proactive.
For you as a member of the team we will look after you and help you if
you wish with training to develop and achieve your ambitions.
We have great benefits that include staying at our hotels for very little,
award nights that celebrate and reward your achievements, one to ones that
help you know where you are going and how to get there.
We of course have golden rules and procedures that must be adhered to but our over riding desire is to have a culture in your hotel that stands for everything we would like to experience for ourselves. Friendly, knowledgeable and efficient service, clean and well kept facilities, a flexible and caring approach, quality food and drink , a relaxed home from home feel.
A culture and a service that exceeds our guests expectations.
Martin Wicks