how did we do ...
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and for us to improve everything we do!
Simply fill in the form below, (remember to tell us which of our hotels you visited), and you will hear from us soon, thank you
What did previous guests' think of us...
Hazlewood Castle
"My family and I recently stayed at Hazelwood Caste Hotel to celebrate my sisters 60th birthday. We had never stayed before but we were all thoroughly delighted with our time there. I just wanted to let you know that we had a very special experience at your hotel, the rooms were stunning, all of the staff were wonderful and the food was exceptional. We will all certainly be coming back again",- Kathleen -July
"Food was fantastic, Room was lovely & and I wasn't really looking forward to the tour of the stables but I loved this too-. Mrs Mauson- May
"It’s the first time Phillippa and I have stayed away by ourselves since Emily was born (3 ½ years!!!) and staying at the castle was perfect.
Your staff are brilliant too and the food was amazing. It gets better every time I stay there!
I don’t think I’m being over the top by saying its easily the finest place I’ve ever stayed"!- Eddie & Phillippa- April
" Just wanted to send an email to say thank you for a lovely stay with yourselves at Hazlewood Castle on the night of the 26th February - I am only sad it was just a one night stay! The location and grounds are truly stunning".Lindsey- March
" Guy's running of this day was second to none and all the guests complimented every part of the " seemless and smooth" running of the day as a whole"- Amy Quirk- Feb
"we thought we would give you feedback, the staff were all fantastic and obviously enjoy working there, as many of them have been there a number of years and you can sense the satisfaction when you talk to them.
the room was excellent as was the building, the grounds, the whole atmosphere and the Cats".- Lee
"Thankyou- we found the Hazlewood Castle charming,friendly and very comfortable our stay was too short but it was very relaxing, once again thank you".- Michael & Shirley
Angel & Royal
"Alison, Sylvia, Les & all the lovely staff. Your manager should be proud of you, you are a scarce resource!
Everybody remarked to me about how pleasant and helpful every single member of staff was and we all loved the hotel. You went to the trouble of making sure we all had everything we wanted and I can assure you that was appreciated by everyone. Edward particularly had a lot of fun"!!- Sylvia Allison- July
Dear Alison, Sylvia, Les & Staff, I wanted to write and thank you all for helping Mum’s birthday weekend run so smoothly. Thank you for all your help during the preparations and over the weekend – it was much appreciated. - Nikki- July
We had a wonderful time, and have received lots of very positive feedback about both the hotel and the meal on the Saturday night, along with comments on how friendly and helpful the staff were. Please pass on our thanks to the staff.
Many thanks for helping to make our short stay most enjoyable. We all had a good time and thought a lot of the ambience of the hotel and your friendliness.- P Decker- May
Warm reception, nice and comfortable. Food average, staff friendly. Internet hook-up v convenient. First visit to Grantham, via Travelzoo. Would recommend again - Mrs Axe
"We enjoyed our stay at the Angel and Royal very much. All the staff very helpful, in particular the reception but most of all in the restaurant where we were told we could have a £20 allowance towards food from the main Bistro menu which was much more interesting than the the regular evening meal menu. The food was lovely. The only downside was the fact that we were woken very early in the morning by the loud boiler firing up!! No need for an early call!! Thank you once again".- Pamela- March
“ we all thought the hotel was a marvellous place, the food was excellent, the staff were wonderful - we all had a really great time.”
Ainsworth - Dec
“ staff in Bistro and bar very friendly and helpful”
“A welcome oasis after a week staying in chain hotels. All power to the independents”
"excellent value for money. Suggestion: hand pump soap more environmentally friendly"- Ms Millward
"Thank you for your great hospitality over the Christmas period. The Brashaws and the Freinds had a wonderful time in very pleasant surroundings. Food was well prepared and beautifully presented. Staff were very friendly. The atmosphere was all it should be for a Christmas stay – you even laid on carol singers, Father Christmas and snow, very magical. We will certainly recommend your hotel to our friends"- Stella & David
Grants
" We stayed at the Grants hotel in Harrogate for three nights. The staff was very friendly and the food was excellent. The free use of the spa was great. Our dog was also welcomed".- Aila- July
"Just returning to normality following the usual hectic week at conference and would like to thank your staff at Grants Hotel and in particular Francine Shields for looking after us all during the week . Arriving late on the Monday evening after a long and arduous 9 hour journey via North Wales it was good to see Francine smiling as I arrived.. Will you please thank Francine and indeed all of your staff for making us feel welcome during our stay" .-R Jenkins- July
"Just wanted to thank you all for making our stay an enjoyable experience. The staff, food and room were all of an exceptionally high standard and we are looking forward to returning at some point in the future. Many thanks"- Paula & Rob
"Waitresses excellent - efficient, polite, friendly and yet not intrusive. They certainly helped to make our stay enjoyable. Location very good, parking very useful. Cleaning very efficient and not inconvenient."
"Very friendly atmosphere, comfortable lounges, well organised very pleasant stay"-Anne & Mike - Dec
"Very friendly & very helpful"-
"The service at the hotel was excellent. The staff were very helpful, friendly and well informed about the area".
"Friendly helpful and efficient staff, window rattled during the night" M. Murray
"Friendly service from all memebers of staff. Garden furniture could be more traditional"- J Makin
" My friend and I stayed for just one night with you last fri and from arriving at reception to leaving we were both impressed by your friendly staff - even when we came across our waitress on her way home in the street!Room and food lovely thankyou".- Bev- Feb
Many thanks for helping to make our short stay most enjoyable. We all had a good time and thought a lot of the ambience of the hotel and your friendliness.- P Decker- May
Kings Head
I would like to pass on my thanks to your Assistant Manager who looked after us so well on our visit to Richmond yesterday.We were served excellent coffee and when we enquired about rooms we were given a tour of the hotel and shown some of the bedrooms. We were very impressed by her professionalism and enthusiasm and will certainly be coming to stay with you in the future.
As a History enthusiast, I was particularly impressed by her knowledge of the history of the hotel.- Mrs Lumb- July
Just stayed at the Kings Head Hotel in Richmond. What a lovely market town with the hotel in a prime position right on the beautiful cobbled market place. We were particularly impressed with the very trendy dining room and the equally lovely food served in it - excellent choice at dinner and freshly cooked cooked breakfast.We will certainly recommend it to friends.-P Mumby - May
"enjoyed relaxing for drinks on the terrace"- Kate
"Gorgeous building, great staff, we'll be back"- Dave & Beryl
"Although I will not be booking a room on this occasion I have to tell you just how impressed I am with the details of steps etc that you give on your website.
If only other places would do that!!.
I am disabled (ONLY SLIGHTLY) and cannot manage more than a couple of steps (stairs) and I would apprecialte advertisers giving this sort of information in detail.
I have stayed in places where I was told it was fine for disabled only to find out on arrival that there was no lift and many stairs.
Congratulations to you - you are brilliant"- Barbara.
"My parties visit to the Kings Head, Richmond has been hailed as the best trip we have had for many years and a lot of this is down to the quality of service we received at your hotel.
The staff were most welcoming and friendly and the food was excellent with the meals on the Friday and Sunday the highlight of the trip.
Will you please pass on my thanks to the staff and we will certainly be back next year". - Stuart
Dower House
" We recently stayed at the Dower House Hotel and would like to say this is one of the best hotels we have ever stayed in. The staff went the extra mile and made our stay most enjoyable. Everything from arriving to departing was perfect and extremely good value for money. Thank you we will certainly be visiting this hotel again".-D Mills- June
Many thanks for doing our wedding for us on Tuesday, we thoroughly enjoyed it and thought the venue was great. The service from you and your team was to a very high standard. All of our guests also had a great time with lots of comments on how good the food was (breakfast aswell).-O Wilson- May
"The planning, the preparation, the beautiful room layouts for both ceremony & wedding bbq, the outdoor seating arrangements - everything was even better than we had hoped. We were blown away by how everything looked. Every member of staff on the day were so friendly, professional and so efficient which is what helped the day run so well."- Carlos & Lisa- May
"The planning, the preparation, the beautiful room layouts for both ceremony & wedding bbq, the outdoor seating arrangements - everything was even better than we had hoped. We were blown away by how everything looked. Every member of staff on the day were so friendly, professional and so efficient which is what helped the day run so well."- Carlos & Lisa- May
"Thanks for the warm hospitality, excellent food and excellent service" Kath
"We had an amazing day and all our guests commented in how fabulous the room looked and how lovely the food was" Sam & Mike
"Our time spent at the Dower House, both before and after the reception, was most enjoyable and we would like you to know that all your efforts to make our stay pleasant and comfortable were very much appreciated" Alfie & Sally
" Stayed at the Dower House in Knaresborough March 2010 - staff were very friendly, room was great, hotel superb. Thanks for helping to make a weekend away a pleasant memory! Would stay again". John -March
"I just wanted to once again say how enjoyable my stay was at the weekend - most people only write when they want to complain but I think it is important to compliment where it is due.
My Sunday night meal was beautifully cooked and served by two young ladies who were not only attentive but knew correct procedures (this makes a pleasant change in this day and age - I have recently been at a 5* hotel in Bournemouth served by a waiter who had no idea and his white tunic covered in stains Ugh)"- John K
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